May 20, 2012

Restaurant Took the Service OUT of Customer Service!

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Customer Relations – The Name of the Game I fail to understand just how it is that some consumer-driven businesses don’t take into consideration the “human” factor when they’re devising their business set-ups. It’s perfectly fine to have workable, comprehensible systems, but also consider that there are humans that those systems are affecting, and without [...]

3 Reasons Why the Customer Is NOT Always Right

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The customer being right? All of the time? No matter what? This has long been a topic of debate. Depending on which way you sway (customer or service provider), your opinion could run the range of what’s right to do, say and how much “give” you should allow there to be on both sides. For [...]

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